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POS Terminal System

The AcountPay POS terminal makes accepting payments simple with a 3-step process that works on any device.

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How It Works

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Step 1: Payment Details

• Enter the payment amount
• Ask the customer which bank they use
• Select their bank from the dropdown list
• Add optional description

Important: Always ask the customer which bank they use before generating the QR code. This ensures they’re redirected to the correct banking app.

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Step 2: Tips (Optional)

If you have tips enabled:

• Customer can add 10%, 15%, 20%, or 25%
• Or enter a custom tip amount
• Or skip the tip entirely

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Step 3: QR Code Generation

• System generates a secure QR code
• Show the code to your customer
• They scan with their phone camera or banking app
• Payment processes automatically

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Payment Status

You’ll see real-time updates:

• Pending: QR code created, waiting for customer
• Scanned: Customer has scanned the code
• Processing: Payment being processed
• Completed: Payment successful
• Failed: Payment was declined

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Transaction Management

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View Your Transactions

Access your complete payment history with:

• Date and time filtering
• Transaction amounts and status
• Customer bank information
• Success/failure details

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Export to CSV

Two Ways to Export:

1. From POS Terminal: Navigate to Transactions → Export to CSV
2. From Dashboard: Visit merchant.acountpay.com → Transactions → Export

Use exports for:

• Accounting software import
• Tax preparation
• Business analysis
• Record keeping

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Troubleshooting

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Common Issues

Wrong Bank Selected:

• If customer realizes wrong bank was chosen, generate a new QR code
• Cancel the current transaction and start over
• Double-check bank selection before generating QR code

QR Code Won’t Generate:

• Check internet connection
• Verify merchant account status
• Ensure correct bank is selected
• Try refreshing the session

Payment Stuck in Processing:

• Wait for timeout (usually 5 minutes)
• Check with customer’s bank
• Generate new QR code for retry
• Contact support if persistent

Customer Can’t Scan QR Code:

• Ensure QR code is clearly displayed
• Check lighting conditions
• Try refreshing/regenerating code
• Verify customer’s banking app supports QR payments

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Error Codes