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Getting Started with AcountPay Merchant POS

Get your AcountPay Merchant POS system up and running.

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Quick Start Checklist

1

Create Your Account

Sign up at merchant.acountpay.com and complete verification
2

Configure Basic Settings

Set up your business information, currency, and payment preferences
3

Link Your Bank Account

Connect your business bank account for payment settlements
4

Add Products (Optional)

Create your product catalog or import existing inventory
5

Process Your First Payment

Test the system with a small transaction
6

Go Live

Start accepting real payments from customers
Test Transaction Steps:
  1. Open POS Terminal: Access the payment interface
  2. Enter Amount: Start with a small amount (€0.01)
  3. Select Payment Type: Choose “Guest Payment”
  4. Generate QR Code: Create payment QR code
  5. Test Scan: Use your phone to scan and complete payment

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Verify Transaction

Check Transaction Status:
  • Dashboard: View transaction in real-time dashboard
  • Receipt: Verify receipt generation
  • Settlement: Confirm funds will be transferred
  • Reporting: Check transaction appears in reports

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Going Live

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Pre-Launch Checklist

System Verification:
  • Bank Account: Successfully linked and verified
  • Test Payment: Completed successfully
  • Settings: Business information accurate
  • Staff Training: Team knows how to use system
  • Backup Plan: Alternative payment method ready

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Support and Resources

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Getting Help

Support Channels: Response Times:
  • Critical Issues: 2-4 hours
  • General Support: 24 hours
  • Feature Requests: 1-2 business days

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Troubleshooting Common Issues

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Setup Problems

Account Verification Delays:
  • Check email spam folder for verification messages
  • Ensure uploaded documents are clear and complete
  • Contact support if verification takes over 48 hours
Bank Linking Issues:
  • Verify you’re using a business bank account
  • Check account currency matches business settings
  • Try linking during bank’s operating hours
Payment Test Failures:
  • Ensure stable internet connection
  • Check that business is approved and active
  • Verify bank account is properly linked

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Technical Issues

QR Code Won’t Generate:
  • Check internet connection
  • Verify merchant account status
  • Clear browser cache and try again
Payment Processing Errors:
  • Check transaction amount limits
  • Verify customer’s bank supports QR payments
  • Wait a few minutes and retry
If you encounter persistent issues during setup, contact our support team immediately for assistance. We’re here to ensure your successful launch.

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Success Tips

For Best Results:
  • Start Small: Begin with test transactions and small amounts
  • Train Thoroughly: Ensure all staff understand the system
  • Monitor Closely: Watch first week’s transactions carefully
  • Gather Feedback: Ask customers about their payment experience
  • Stay Updated: Keep informed about new features and updates
The AcountPay Merchant POS system is designed to be intuitive and easy to use. If approved by AcountPay, most merchants can begin processing payments successfully within their first day of setup.